At Fault Dallas

Terms of Service

At Fault Dallas terms of service, membership rules, PodPlay booking policies. Court guidelines, refunds, facility rules for Farmers Branch venue.

Effective Date: 8/1/24

Welcome to Top Hatch Ventures (doing business as At Fault), a pickleball eatertainment concept based in Dallas, Texas. These Terms of Service (“Terms”) govern your access to and use of our website, mobile app (via PodPlay), and services. By using our services, you agree to comply with these Terms.

1. Acceptance of Terms

By accessing or using our website, mobile app, or services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2. Services Provided

Top Hatch Ventures offers pickleball courts, eatertainment experiences, and booking services through our website and mobile app. We reserve the right to modify or discontinue any part of our services without prior notice.

3. Account Registration

To use certain features of our services, including booking pickleball courts through the Podplay app, you must create an account. You agree to provide accurate and complete information and to keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for any activities that occur under your account.

4. Booking and Cancellation Policies

Bookings: All bookings for pickleball courts or events must be made through our website via the Podplay app. Bookings are subject to availability.

Payments: You agree to pay all fees and charges associated with your bookings. Fees may vary based on services or court time. Payments are processed through our third-party payment providers.Fees include but are not limited to paddle rentals ($5), ball rentals ($3) and instant replays ($0.50) once the account holder has used their 5 free replays. Social members receive 200 instant replays per month. Premier members receive unlimited.

Payments: You agree to pay all fees and charges associated with your bookings. Fees may vary based on services or court time. Payments are processed through our third-party payment providers.

Fees include but are not limited to paddle rentals ($5), ball rentals ($3) and instant replays ($0.50) once the account holder has used their 5 free replays. Social members receive 200 instant replays per month. Premier members receive unlimited.

Guest Fees: Court rental base rates are up to four (4) guests per court. Each additional guest is subject to a fee of $5 per guest, per hour. The number of guests must be confirmed at the time of booking. If the actual number of guests exceeds the number booked, At Fault staff will assess and charge the applicable guest fees onsite.

Cancellations and Refunds: All cancellations for event or court bookings must be submitted at least 24 hours in advance to qualify for a refund or rescheduling.Cancellations made within 24 hours of the scheduled booking are non-refundable and will not be rescheduled.

Cancellations and Refunds:

All cancellations for event or court bookings must be submitted at least 24 hours in advance to qualify for a refund or rescheduling.

Cancellations made within 24 hours of the scheduled booking are non-refundable and will not be rescheduled.

5. User Conduct

You agree not to:

Use the services for unlawful or fraudulent purposes.

Disrupt, interfere with, or damage the services, website, or app.

Engage in behavior that is abusive, threatening, or inappropriate to other users, staff, or attendees at our venues.

We reserve the right to suspend or terminate your access to our services if we determine, in our sole discretion, that you have violated these Terms.

6. Intellectual Property

All content, trademarks, logos, and other intellectual property available through our website and app are owned by Top Hatch Ventures or our licensors. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

7. Third-Party Services

Our website and app may include links to third-party websites or services that are not under our control. We are not responsible for the content, privacy practices, or terms of use of any third-party websites.

8. Limitation of Liability

To the fullest extent permitted by law, Top Hatch Ventures shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the services, including but not limited to loss of data, revenue, or profits. In no event shall our liability exceed the amount you paid for the services in question.

9. Indemnification

You agree to indemnify and hold harmless Top Hatch Ventures, its officers, employees, and affiliates from any claims, liabilities, damages, or expenses arising out of your use of the services, violation of these Terms, or infringement of any intellectual property rights.

10. Termination

We may terminate or suspend your access to our services at any time, without notice, for conduct that we deem inappropriate or harmful. Upon termination, all rights granted to you under these Terms will cease.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Dallas, Texas for any disputes arising out of these Terms.

12. Changes to the Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Top Hatch Ventures (DBA At Fault)Dallas, TexasEmail: info@at-fault.com

At Fault Membership Agreement

This Membership Agreement ("Agreement") is entered into by and between At Fault, a pickleball eatertainment concept operated by Top Hatch Ventures, LLC (referred to as “At Fault,” “we,” “our,” or “us”), and the individual purchasing a membership ("Member," "you," or "your").

By purchasing a membership with At Fault, you agree to the following terms and conditions:

1. Membership Options

1.1 Monthly Membership

Monthly memberships are billed on a month-to-month basis.

A minimum commitment of two (2) months is required. Six months (6) is required for social memberships initiated after 1/10/25.

1.2 Yearly Membership

Yearly memberships are billed upfront for a 12-month term.

Yearly memberships are non-refundable under any circumstances.

2. Membership Billing and Payments

2.1 Monthly Billing

Monthly membership fees will be automatically charged to the payment method provided during registration.

Billing occurs on the same day each month, corresponding to the initial sign-up date.

2.2 Yearly Billing

The full yearly membership fee will be charged upfront upon registration.

2.3 Payment Authorization

You authorize At Fault to automatically charge your payment method on file for all applicable fees.

3. Cancellation Policy

3.1 Monthly Memberships

Monthly memberships may be canceled at any time after the initial two-month commitment.

To cancel, you must submit your cancellation request through the At Fault mobile app at least 7 days before your next billing cycle to avoid charges for the following month.

3.2 Yearly Memberships

Yearly memberships are non-refundable and cannot be canceled mid-term.

4. Membership Benefits and Use

4.1 Membership benefits, including access to events, clinics, and other amenities, are subject to change at At Fault's discretion.4.2 Membership is non-transferable and may only be used by the registered Member.

5. Termination of Membership

At Fault reserves the right to terminate your membership at any time for violations of this Agreement, facility rules, or policies. In such cases, no refunds will be issued.

6. Liability Waiver and Assumption of Risk

By participating in activities at At Fault facilities, you acknowledge that pickleball and other recreational activities involve inherent risks. You agree to release and hold harmless At Fault, its employees, and affiliates from any claims, injuries, or damages arising from your participation, except in cases of gross negligence.

7. Governing Law

This Agreement is governed by the laws of the State of Texas. Any disputes arising under this Agreement shall be resolved exclusively in the courts located in Dallas, Texas.

8. Amendments to Agreement

At Fault reserves the right to update or amend this Agreement. Members will be notified of any significant changes via the email address associated with their membership or through the At Fault mobile app.

By purchasing a membership, you confirm that you have read, understood, and agree to the terms outlined in this Agreement.

9. Food and Beverage Discount

Members are entitled to a discount on food and beverage purchases, subject to the following conditions:

The discount cannot be combined with Happy Hour pricing or any other promotional offers.

The discount applies solely to checks for parties of 8 or fewer individuals. Checks exceeding 8 individuals are excluded from this benefit. Checks can be split.

Management reserves the right to modify or terminate this benefit at any time without prior notice.

Premier Membership Free Court Reservations

AF Premier Members are entitled to exclusive court reservation benefits, subject to the terms outlined below:

AF Premier Members may reserve up to 2 hours of court time during offpeak hours, each day via “play pass”.

These free hours are valid only during off-peak hours (also known as “non-peak”) hours.

Reservations during peak hours are not covered and will be billed at 20% discounted rates.

Members may hold a maximum of 2 active free court reservations at any given time.

Additional reservations beyond this limit are not eligible for the free hour benefit and are subject to normal pricing and availability.

Free reservations cover court time only for the AF Premier Member.

Standard guest fees apply for non-members playing during a member’s reservation unless otherwise specified.

Premier Members must cancel reservations at least 24 hours in advance to avoid penalties.

Frequent no-shows or late cancellations may result in temporary suspension or loss of free reservation privileges.

Any attempt to circumvent reservation limits, such as booking under multiple names or making reservations on behalf of non-members, may result in revocation of membership benefits or account termination.